Pricing & Estimates

  • What Is Your Hourly Rate?

    We do not charge by the hour. Instead, we charge by the job, so you know the full cost before we start any work.

    This flat-rate system benefits you:

    • No surprise costs

    • If the job takes longer than expected, you don’t pay more.

    • Every service is quoted up front.

    Our management team has invested countless hours into building a flat-rate pricing system that is fair for both our customers and our business.


  • Do You Charge For Travel Time?

    No, not within our standard Boulder County service area. Staying local helps us keep response times fast and costs low—without charging for travel time.

  • If you give me a quote, will you ever exceed that price?

    No—we stick to the quoted price for the work listed.

    If we encounter unexpected issues that require additional work, we will

    • Stop immediately.

    • Explain the situation.

    • Provide a new quote before continuing.

    • Wait for your approval before doing any additional work.

    You’re always in control.


Scheduling & Availability

  • What Are Your Hours?

    We are open:

    🕒 Monday–Friday, 7:30 AM to 5:00 PM

    🛠️ First appointments are usually scheduled at 8:30 AM.

    Please note: We do not offer 24-hour service.


  • What Is Your Normal Response Time?

    We provide all clients with a two-hour arrival window during business hours, allowing flexibility for your schedule and time for our techs to complete prior jobs properly.

    Our office staff stays in direct contact with our field technicians to keep things moving and ensure you’re seen ASAP.


Licensing, Insurance & Safety

  • Are You a Licensed Contractor?

    Yes. We are a licensed plumbing contractor in the state of Colorado.

    License #176091

    Feel free to verify our license at the Colorado Department of Regulatory Agencies (DORA).

    ⚠️ Hiring an unlicensed contractor may affect your home insurance coverage if something goes wrong—always check credentials.


  • Do You Have Insurance?

    Yes. We carry:

    • General Liability Insurance

    • Worker’s Compensation Insurance

    • Vehicle insurance for our entire fleet

    You’re protected when you work with us.

     


  • Are Your Technicians Subcontractors or Employees?

    All of our technicians are employees—not subcontractors.

    Every team member is

    • Background-checked

    • Drug-tested

    • Qualified, trained, and trusted to represent our company

    We do not “broker” or outsource jobs—you get Bernie’s quality every time.


Payments & Billing

  • What Payment Methods Do You Accept?

    We accept:

    • 💳 Visa, MasterCard, American Express, Discover

    • 🧾 Personal checks

    • 💵 Cash

    We also offer Net 20 billing (upon approval and credit check) for eligible clients.


Still Have Questions? Let’s talk.

Give us a call at (303) 442-7060 or reach out through our Contact Page. We’re happy to help with any plumbing or heating questions—and get your service scheduled at a time that works for you.

✅ Don’t forget: Mention this website and get $25 off your first service!